Consumers should receive compensation for hotel changes
About a month ago I launched the ‘Ask Mr Rants’ feature and what a response from consumers. I am starting to notice a few common issues and I want to highlight one of them. For many consumers choosing the right accommodation is important, no matter if it’s a hotel, ski chalet or apartment. Website error so holiday cancelled Most of us spend a lot of time reading reviews and researching the location before booking so it must be incredibly frustrating when after you have booked, the tour operator or travel agency move you in to …

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The ‘Ask Mr Rants’ is proving to be useful for consumers. Every month I will be writing about the types of travel issues sent from consumers. Then, hopefully consumers can learn from other’s experiences and the industry, if it wants to really improve the consumer experience, can add their input. Here’s a selection of travel issues sent...
The announcement that Globespan Group has gone into administration is bad news and will come as a shock for thousands of customers of low cost airline FlyGlobespan who were looking forward to winter sunshine or a visit to family and friends this Christmas. Booked a package holiday This information is available on the FlyGlobeSpan website but to...
You will not find me sticking up for travel agencies very often but I was reading a news article today and noticed one comment from a consumer who blamed a travel agent because they had not told him that the hotel did not have laundry services and this would be a problem with kids. Get your requirements down on paper When you walk into a travel...
I know in the past I have written about hotels creating competitions to increase the number of reviews on hotel review sites but this afternoon I was surprised to see an Accor banner on the Trip Advisor website advertising a competition where you could win £500 for leaving a review. You have to wonder how many fake reviews are going to be left....
I have just heard that accommodation only company Apartments abroad has today ceased trading. The company sold accommodation all over the world including popular tourist destinations in Europe and the US. They do not appear to be ABTA members, I thought they were though. Independent traveller protection issues I am not sure at this point how many...
Regular readers will know I love a rant at the travel industry but today I am going to start by ranting at travel consumers! I love receiving emails from you, in fact I am really happy when I have helped you deal with a complaint, but it’s time to take some responsibility when you are booking your holiday. Consumer’s not purchasing insurance...
Over the weekend online travel agency, Expedia received some rather negative attention by one of the writers on high profile technology site, TechCrunch. To cut a long story short, the hotel he had booked had not received his reservation from Expedia and was fully booked up. Check with the hotel after booking It isn’t the first time that I have...
Book a hotel and you expect the price to be the same no matter if you found the hotel booking site through Google, or another channel, right? So, I was surprised to find out that booking a hotel with Vivastay through an affiliate link, the consumer receives a higher price than booking direct. Here are the screenshots of the pricing via an affiliate...
A question that has been bugging me for a little while is about the role of a traditional travel agent. I recently wrote about some of the frustrations that consumers have with booking holidays and often one of the biggest challenges is to find a holiday destination that everyone you want to visit. Online they are tons of inspiration sites which...
As expected air passenger duty increased and despite all the huff and puff coming out the travel and airline industry when the increase was first announced it seems to have gone quiet. The majority of consumers will pay the flight tax without little fuss and the talk that we won’t go abroad is nonsense. Making flying greener While my main gripe...
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