
Consumers should receive compensation for hotel changes
November 1st, 2009 admin

About a month ago I launched the ‘Ask Mr Rants’ feature and what a response from consumers. I am starting to notice a few common issues and I want to highlight one of them. For many consumers choosing the right accommodation is important, no matter if it’s a hotel, ski chalet or apartment. Website error so holiday cancelled Most of us spend a lot of time reading reviews and researching the location before booking so it must be incredibly frustrating when after you have booked, the tour operator or travel agency move you in to …
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The ‘Ask Mr Rants’ is proving to be useful for consumers. Every month I will be writing about the types of travel issues sent from consumers. Then, hopefully consumers can learn from other’s experiences and the industry, if it wants to really improve the consumer experience, can add their input. Here’s a selection of travel issues sent...

The announcement that Globespan Group has gone into administration is bad news and will come as a shock for thousands of customers of low cost airline FlyGlobespan who were looking forward to winter sunshine or a visit to family and friends this Christmas. Booked a package holiday This information is available on the FlyGlobeSpan website but to...

Flights to and from all UK airports will commence from tonight, unless, the weather changes; over 150,000 people can start to return home. Everyone is celebrating, sure it’s great news, but the battle will now be on for consumers who want to claim back costs from their extended or cancelled holiday. Stranded and cancelled holiday refunds Michael...

Over the last month I have received a number of emails from consumers who have had their flight schedule changed or cancelled, which has messed up their travel plans. This seems to have a bigger impact for consumers who have booked their own flight and hotel or accommodation. Here are some examples from consumers who have contacted me. Additional...

You will not find me sticking up for travel agencies very often but I was reading a news article today and noticed one comment from a consumer who blamed a travel agent because they had not told him that the hotel did not have laundry services and this would be a problem with kids. Get your requirements down on paper When you walk into a travel...

My email inbox has gone crazy since the collapse of tour operator, Goldtrail. Again, like XL, and the glut of other collapses, there are many questions left unanswered. A number of consumers have asked why less than 24 hours before Goldtrail collapsed, were they still accepting bookings. CAA predictions not much help to consumers Read the travel...

I know in the past I have written about hotels creating competitions to increase the number of reviews on hotel review sites but this afternoon I was surprised to see an Accor banner on the Trip Advisor website advertising a competition where you could win £500 for leaving a review. You have to wonder how many fake reviews are going to be left....

Regular readers will know I love a rant at the travel industry but today I am going to start by ranting at travel consumers! I love receiving emails from you, in fact I am really happy when I have helped you deal with a complaint, but it’s time to take some responsibility when you are booking your holiday. Consumer’s not purchasing insurance...

I have just heard that accommodation only company Apartments abroad has today ceased trading. The company sold accommodation all over the world including popular tourist destinations in Europe and the US. They do not appear to be ABTA members, I thought they were though. Independent traveller protection issues I am not sure at this point how many...

Over the weekend online travel agency, Expedia received some rather negative attention by one of the writers on high profile technology site, TechCrunch. To cut a long story short, the hotel he had booked had not received his reservation from Expedia and was fully booked up. Check with the hotel after booking It isn’t the first time that I have...
Related Tweets from Twitter
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KirstenStroud (Kirsten Stroud) : RT @travelrants: A Travel Rants survey of 1.4 million consumers reveals that 63% of men sleep naked in their hotel room bed... Updated : 2010-09-03T21:24:22Z | Reply | View Tweet |
| whiteshutters (Fiona WS) : RT @travelrants: A Travel Rants survey of 1.4 million consumers reveals that 63% of men sleep naked in their hotel room bed... Updated : 2010-09-03T21:23:06Z | Reply | View Tweet |
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HowardEbison (Howard Ebison) : LOL RT @travelrants: A Travel Rants survey of 1.4 million consumers reveals that 63% of men sleep naked in their hotel room bed... Updated : 2010-09-03T16:21:08Z | Reply | View Tweet |
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edentravels (Caroline Eden) : So?! #missingthepoint? RT @travelrants: Travel Rants survey of 1.4 million consumers reveals that 63% of men sleep naked in hotel room beds... Updated : 2010-09-03T16:14:21Z | Reply | View Tweet |
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carmenlroberts (Carmen Roberts) : Dare I ask, what did the other 37% wear? RT @travelrants Travel Rants survey reveals that 63% of men sleep naked in their hotel bed... Updated : 2010-09-03T16:13:47Z | Reply | View Tweet |
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